Travelers Personal Insurance Company, Connecticut: Overview, Contacts, Services, Finances, Coverage, Claims, Compliance, Renewal & Cancellations, Reviews

Empowering Peace of Mind: Discovering security and trust with Travelers Personal Insurance Company.

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Securing Peace of Mind: Your Trusted Partner in Protection – Travelers Personal Insurance Company.

Travelers Personal Insurance Company stands as one of the leading insurance providers in the United States, offering a range of insurance solutions for homes, cars, lives, and businesses.

This blog post aims to assess Travelers Personal Insurance Company Connecticut by delving into its:

History, products, services, financial details, coverage, claims, legal and compliance, renewals and cancellations, company culture, and customer experiences.

The goal is to provide valuable insights to assist you in making an informed decision when considering Travelers as your insurance partner.

Company Overview

A subsidiary of the Fortune 500 company Travelers Companies, Incorporated, Travelers Personal Insurance Company Connecticut holds a prominent position as one of the world’s largest property and casualty insurers.

Founded in 1864 in Hartford, Connecticut, Travelers boasts a legacy of innovation and excellence in the insurance industry.

Under the leadership of Chairman and Chief Executive Officer Alan Schnitzer, Travelers is supported by a team of experienced and diverse executives.

With a substantial market share of around 5% in the US personal insurance market, Travelers ranks as the sixth-largest personal insurer in the country.

The company employs over 30,000 individuals and collaborates with 13,500 independent agents and brokers, extending its services across all 50 states, the District of Columbia, and Canada.

Additionally, Travelers operates internationally in the United Kingdom, Ireland, Brazil, China, Singapore, and other countries.

Company Contacts

For your convenience, here is some essential information about Travelers Personal Insurance Company Connecticut:

Phone Number (888) 695-4625
Address One Tower Square, Hartford, CT 06183
Customer Service Contact Us
Policy Details Policy Documents
Email Address Email Us
Fax Number (877) 872-8651
Operating Hours Monday-Friday, 8 a.m. to 8 p.m. ET

Services & Products

Travelers Personal Insurance Company Connecticut provides a diverse array of insurance products and services tailored to meet individual needs.

The offerings include:

  1. Auto Insurance: Protects against unexpected road events, offering coverage such as liability, collision, comprehensive, medical payments, uninsured/underinsured motorist, and personal injury protection.
  2. Home Insurance: Safeguards homes and personal property from various perils, encompassing coverage for dwelling, personal property, liability, loss of use, and medical payments.
  3. Life Insurance: Provides financial protection for loved ones in case of the policyholder’s death, offering term, whole, universal, and variable life insurance policies.
  4. Business Insurance: Shields businesses from risks such as property damage, liability, workers’ compensation, cyber, and professional liability.

Financial Details

Travelers Personal Insurance Company Connecticut provides competitive and affordable premium costs, with the exact amount depending on factors like age, location, vehicle, home, coverage, deductible, and discounts.

The company offers various payment options, including monthly, quarterly, semi-annually, or annually, and accepts payments by mail, phone, online, or through automatic deductions from bank accounts or credit cards.

Customers can change their payment plan or method at any time.

Travelers extends various discounts and promotional offers, such as multi-policy, safe driver, home buyer, good student, and hybrid/electric vehicle discounts.

With a claim payout ratio of 69.5%, above the industry average of 64.8%, Travelers demonstrates financial stability and reliability in claims payment.

Coverage Details

Travelers Personal Insurance Company Connecticut provides comprehensive and flexible coverage options for its products and services, allowing customers to tailor coverage to their needs and budget.

However, customers should be aware of policy exclusions, coverage limits, and add-ons or riders that may impact coverage.

  • Policy Exclusions: These are situations or events not covered by the policy. For example, auto insurance may exclude damage due to wear and tear, intentional acts, or racing.
  • Coverage Limits: These represent the maximum amount the policy will pay for a covered loss. For instance, home insurance may have coverage limits for dwelling and personal property.
  • Add-ons or Riders: These are additional features that can be added to the policy for extra cost. For example, auto insurance may offer rental reimbursement and roadside assistance as add-ons.

Customers should carefully review policy documents to understand the full list of exclusions, coverage limits, and add-ons that apply to their policy.


Filing a claim with Travelers Personal Insurance Company Connecticut is a straightforward and convenient process for customers.

The steps to file a claim with Travelers are as follows:

  1. Report your claim: Swiftly report the incident, either online through [Travelers Claim Center] or by calling (800) 252-4633.
  2. Review your claim: Following the claim report, a Travelers claim professional will contact you to review your claim, explain your coverage and deductible, and assign an adjuster to inspect and estimate repair or replacement costs.
  3. Resolve your claim: Once the adjuster completes the inspection and estimation, Travelers will issue your payment based on coverage and deductible.

For various claims, required documents may differ in type and severity.

The average claim approval time depends on the claim type and complexity, with Travelers aiming to resolve most claims within 30 days or less.

Reporting claims promptly, providing accurate information, cooperating with claim professionals and adjusters, and monitoring claim status and payment can expedite the process.

Legal & Compliance

Travelers Personal Insurance Company Connecticut cares about your privacy and follows the relevant laws and regulations.

You can read or request the company’s privacy policy by mail.

It tells you how the company handles your personal information, such as how it collects, uses, shares, and protects it.

Opting out of certain personal information sharing is possible by calling (888) 695-4625 or mailing a request to Travelers Personal Insurance Company, Attn: Privacy Officer, One Tower Square, Hartford, CT 06183.

Terms and conditions governing the use of Travelers’ website, mobile app, and online services are also in place.

These can be read online or requested by mail. Customer service can address any questions or concerns about the terms and conditions.

Renewals & Cancellations

Travelers Personal Insurance Company Connecticut offers an easy and convenient policy renewal process.

Renewal notices are sent before policy expiration, typically 30 to 45 days in advance.

The notice includes details like new premium, coverage, and payment options.

Customers can review renewal notices online or by mail, and changes to the policy or payment plan can be discussed with Travelers’ customer service or your agent.

Policies renew automatically unless canceled.

Cancellation is flexible, allowing policyholders to cancel at any time for any reason.

You can cancel your policy in any of these ways: online, by phone, by mail, or through an agent.

You need to provide your policy number, contact information, and date and reason for cancellation.

Travelers will refund your unused premium, but it may deduct some cancellation fees or penalties.

The amount of these fees or penalties depends on your policy type, state, and how long you have been with Travelers.

A grace period is in place, allowing premium payment after the due date without losing coverage, with the specific period varying based on policy type, state, and payment plan.

Company Culture

Travelers Personal Insurance Company Connecticut has a company culture rooted in core values of integrity, excellence, customer focus, respect, teamwork, and leadership.

These values guide actions and decisions, aligning with the vision of becoming the best insurance company globally.

The company believes its culture is shaped by a diverse, talented, and passionate workforce.

Efforts are made to foster an inclusive, supportive, and rewarding work environment, contributing to the social and environmental well-being of communities.

Customer Experiences and Reviews

Customer experiences with Travelers Personal Insurance Company Connecticut are positive, satisfying, and often lead to loyalty.

The company boasts a 4.1 out of 5 stars customer satisfaction rating based on over 2,000 reviews.

Additionally, an 86% customer loyalty rating is reported by [J.D. Power], based on the percentage of customers who renew their policies with Travelers.


How can I save money on my insurance with Travelers?

You can save money on your insurance with Travelers by taking advantage of the various discounts and offers that Travelers provides.

Some of the ways to save money are:


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