Trinity Universal Insurance Company(Texas); Overview, Contacts, Claims, Services, Ratings, and Benefits

Trinity Universal Insurance Company is an insurance company in Jacksonville, Florida. It offers coverage for individuals and businesses and was founded in 1926. The company has top-notch financial strength with an A (Excellent) rating from A.M. Best and an A+ (Superior) rating from Standard & Poor’s.

Trinity Universal Insurance Company

A Brief History of Trinity Universal Insurance Company

Founded in 1926, Trinity Universal Insurance Company started with a mission to provide affordable insurance for small businesses. It began by offering workers’ compensation and property and casualty insurance. Now, it provides a variety of coverage options for individuals and businesses.


Trinity Universal Insurance Company aims to give the best insurance coverage and service at a competitive price. The company is dedicated to helping customers protect their assets and financial security.

Values of Trinity Universal Insurance

Trinity Universal Insurance Company values:

  • Customer Focus: Committed to high-level service and support.
  • Financial Strength: Committed to maintaining a strong financial position.
  • Innovation: Committed to developing innovative insurance products.
  • Integrity: Committed to operating with integrity and honesty.

Contact Details of Trinity Universal Insurance Company

Contact Details
Phone 904-245-5644
Fax 904-245-8837
Address 12926 Gran Bay Parkway West, Jacksonville, FL 32258
Social Media
Twitter @KemperCorp
LinkedIn Kemper Isely
Customer Service Hours
Monday – Friday 8:00 AM – 5:00 PM EST
Saturday 9:00 AM – 1:00 PM EST
Sunday and holidays closed d

Products and Services Offered by Trinity Universal Insurance

Trinity Universal Insurance Company offers:

Trinity Universal Insurance Company

Target Market

Trinity Universal Insurance Company targets:

Distribution Channel of Trinity Universal Insurance Company

Trinity Universal Insurance Company reaches customers through independent insurance agents in all 50 states.

Financial Strength

Trinity Universal Insurance Company is financially strong, with an A (Excellent) rating from A.M. Best and an A+ (Superior) rating from Standard & Poor’s.

Premium Costs of Trinity Universal Insurance

Trinity Universal Insurance Company’s (TUIC) premium costs vary based on factors like coverage type, property or business size, experience, and loss history. Overall, TUIC is known for competitive coverage.

Payment Options

TUIC provides flexible payment choices, such as monthly, quarterly, or annual payments. Policyholders can pay online, by phone, or by mail.

Product Average Premium Cost
Homeowners Insurance $1,200-$2,400 per year auto
o Insurance $800-$1,600 per year business
s Insurance $1,500-$5,000 per year Workers’
Compensation Insurance $1,000-$5,000 per year


TUIC offers various discounts, including:

  • Multi-policy: Bundle home and auto or home and business for up to 20% off.
  • Safe driver: Up to 25% off for those with a clean driving record.
  • Anti-theft: Install anti-theft devices for up to 15% off.
  • Paperless policy: Receive policies electronically for up to 5% off.

Promotional Offers of Trinity Universal Insurance Company

TUIC frequently has promotions, such as discounts for new policyholders or those switching from another company. Gifts like home security systems or car care kits may also be offered.

Getting a Quote

Contact an independent insurance agent for the best TUIC quote. They can help compare quotes. Quotes are also available online or by phone.

Trinity Universal Insurance Company Claims Process Overview

Reporting a Claim

You can report a claim with TUIC in different ways:

Processing Your Claim

After filing a claim:

  • A TUIC claims adjuster will be assigned.
  • The adjuster will review and contact you for more info.
  • They investigate your loss to see if you’re eligible for coverage.
  • If eligible, the adjuster issues payment by check or direct deposit.

Trinity Universal Insurance Company

Customer Reviews

TUIC values what customers have to say and wants to hear about their experiences. Customers can share feedback through online reviews, surveys, or directly with TUIC. The company uses this feedback to make things better for its customers.

You can find a lot of information about TUIC’s service and policies on platforms like Google Reviews, Yelp, and Trustpilot. These places let customers share both good and not-so-good experiences, helping others decide if TUIC is the right choice.

TUIC also does regular surveys to get feedback on a larger scale. This helps the company find areas to improve and fix any problems customers might have.

If you want to give feedback directly, you can do it on TUIC’s website, by phone, or through email. TUIC takes all feedback seriously and acts quickly to fix any problems.

Customer Complaints of Trinity Universal Insurance Company

TUIC has a process to handle customer complaints well. When a customer makes a complaint, it goes to a service representative who looks into it and works with the customer to fix things.

TUIC keeps a record of complaints to see if there are common issues. This helps them stop similar problems from happening again.

If a customer isn’t happy with how their complaint was first handled, they can talk to a supervisor or manager. TUIC is committed to fixing complaints fairly and quickly, making sure customers are listened to and their issues are solved.

Resolution Modules

TUIC uses different ways to solve complaints:

  • Explanation of Benefits: TUIC makes sure customers understand their coverage by explaining policy terms clearly.
  • Policy Review: TUIC checks policies to make sure customers know what they’re covered for and if there are any gaps.
  • Claims Assistance: TUIC helps customers through the claims process, making sure it’s done quickly and fairly.
  • Mediation and Arbitration: TUIC offers services to fix complex or disputed claims.

With these ways of solving problems, TUIC aims to fix customer complaints fast, and fairly, and to make sure customers are happy with their policies.

Benefits of Joining Trinity Universal Insurance Company

TUIC is a top provider of insurance for people and businesses. Joining TUIC brings many benefits:

  1. Financial Strength: TUIC is strong and profitable. With an A (Excellent) rating from A.M. Best and an A+ (Superior) rating from Standard & Poor’s, it’s a reliable choice. You can trust that your claims will be paid.
  2. Competitive Rates: TUIC offers fair rates. It carefully looks at risks to set prices, making sure you get great value for your money.
  3. Comprehensive Coverage: TUIC has a variety of insurance products. Whether it’s for homes, businesses, cars, workers, life, or health, TUIC has you covered.
  4. Customer-Focused Service: TUIC is here for you. With a team of experts, they can answer questions, solve issues, and guide you through.
  5. Efficient Claims Processing: TUIC knows filing a claim can be tough. They’ve made it easy and quick so that claims are handled well.
  6. Risk Management Expertise: TUIC helps you manage risks. They offer services to identify, assess, and reduce risks, keeping you safe from accidents and losses.
  7. Discounts and Rebates: TUIC gives you ways to save. With various discounts, you can cut down on your insurance costs.
  8. Community Involvement: TUIC cares about the community. They support charities and initiatives, giving back to make a positive impact.
  9. Strong Reputation: TUIC is well-known in the insurance world. It’s recognized for its financial strength, great service, and dedication to innovation.


. How do I file a claim with Trinity Universal Insurance Company (TUIC)?

Answer: You can file a claim online through the TUIC website, by calling, or by mailing a letter with your details to TUIC’s claims department.

2. What types of insurance does Trinity Universal Insurance Company offer?

Answer: TUIC offers a variety of insurance products, including coverage for homes, businesses, automobiles, workers’ compensation, life, and health insurance.

3. How can I contact customer service at Trinity Universal Insurance Company?

Answer: You can reach TUIC’s customer service through their website, by phone, or through email.

4. Does Trinity Universal Insurance Company provide discounts on insurance premiums?

Answer: Yes, TUIC offers various discounts and rebates to policyholders, helping them save on their insurance costs.


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