UFG Specialty Insurance Company is a strong player in the insurance industry. They offer special insurance products to meet unique needs. The company is committed to top-notch service, earning the trust of individuals and businesses. Established with this commitment, it has carved a niche for itself.
About UFG Specialty Insurance Company
History and Background
In 2014, UFG Specialty Insurance Company began as part of UFG Insurance, which started in 1946. UFG Specialty deals with special insurance needs not covered by regular insurance.
They focus on strong relationships and good service, making them a trusted choice for brokers and policyholders in the unique insurance market.
UFG Specialty’s goal is to give creative and complete insurance solutions for tricky situations. They want to go above and beyond for brokers and policyholders with excellent service and expertise.
Mission and Values
Their values shape how they work with brokers, policyholders, and employees:
- Relationships Matter: UFG Specialty prioritizes building strong relationships and creating a supportive environment where everyone’s needs are considered.
- Best-in-Class Service: They promise outstanding service, going the extra mile to address concerns and exceed expectations.
- Adaptive Approach: UFG Specialty knows the E&S marketplace changes, so they adjust their approach to meet the evolving needs of partners and clients.
- Innovation Driven: Always looking for new solutions, UFG Specialty uses its knowledge to create specific insurance coverages.
- Commitment to Excellence: UFG Specialty is committed to being the best in everything they do, providing top-quality products, services, and experiences.
Contact Details of UFG Specialty Insurance Company
| Contact Information | Details |
|---|---|
| Phone | 1-800-895-6253 |
| Mailing Address | UFG Specialty Insurance Company |
| 3200 N. Central Avenue, Suite 1225 | |
| Phoenix, AZ 85012 | |
| Physical Address | UFG Specialty Insurance Company |
| 3200 N. Central Avenue, Suite 1225 | |
| Phoenix, AZ 85012 | |
| Website | https://www.ufgspecialty.com/ |
| https://www.ufgspecialty.com/ | |
| Social Media | Twitter: https://twitter.com/specialtynet?lang=en |
| LinkedIn: https://www.linkedin.com/company/specialty-finishing-group |
Services and Products Offered
Property and Inland Marine Insurance: UFG Specialty covers businesses like manufacturers, retailers, distributors, and importers. They protect against losses from fire, theft, vandalism, and other dangers with property coverage. Inland marine coverage shields against losses during the transportation and storage of goods.
Commercial Auto Insurance: UFG Specialty offers various commercial auto insurance options for businesses of all sizes. Their coverage safeguards against losses from accidents involving company-owned vehicles, preventing harm to people and property.
Garage and Excess liability insurance: For businesses needing extra coverage, UFG Specialty provides excess liability insurance. Garage liability insurance is available for businesses owning or operating garages. Excess liability insurance protects various businesses, including manufacturers, retailers, and contractors.
Professional Liability Insurance: UFG Specialty supports businesses with professional liability insurance. This coverage shields against losses due to errors, omissions, negligence, and claims of professional malpractice.
Excess Workers’ Compensation Insurance: UFG Specialty extends coverage beyond primary workers’ compensation policies. Their workers’ compensation coverage provides benefits for injured employees, covering medical expenses, lost wages, and death benefits.
Specialty Insurance Products
- Drone Insurance: UFG Specialty offers drone insurance for businesses and individuals using drones commercially or recreationally. This insurance protects against bodily injury, property damage, and other claims arising from drone operations.
- Event Insurance: Event organizers and hosts can rely on UFG Specialty’s event insurance. This coverage protects against losses from event cancellation, postponement, and other related claims.
- Cyber Liability Insurance: Businesses vulnerable to cyberattacks can turn to UFG Specialty for cyber liability insurance. This coverage safeguards against losses from data breaches, cyber extortion, and other cyber risks.
Premium Costs
UFG Specialty Insurance policies have varying premium costs. The factors influencing these costs include the type of coverage, the policyholder’s risk profile, and the policy limits. UFG Specialty is generally seen as a competitive provider of E&S insurance.
Payment Options
UFG Specialty offers flexible payment options:
- Monthly: Spread the insurance cost over 12 months.
- Quarterly: Pay every three months.
- Semi-annually: Pay every six months.
- Annually: Pay in full once a year.
You can make payments through:
- Online: Pay through the company’s website.
- By phone: Call the customer service department to pay over the phone.
- By mail: Mail payments to the company’s headquarters.
- In person: Pay at any local office.
- Through auto-pay: Set up auto-pay for automatic deductions from your bank account.
Discounts and Promotional Offers
UFG Specialty provides various discounts and offers, such as:
- Group Discounts: Save on premiums by enrolling employees in a group plan.
- Risk Management Discounts: Implementing risk management practices, like security systems, can lower premiums.
- Experience Discounts: A good claims history can save money on premiums.
- Loss-Free Discounts: Being claim-free for a certain time can lead to premium savings.
- New Customer Discounts: UFG Specialty often offers discounts to new customers.
Process of Filing Claims with UFG Specialty Insurance Company
1: Notify UFG Specialty
If you have a loss covered by your UFG Specialty insurance, tell the company right away. You can call customer service or use the online claim form. Reporting the loss quickly gets the claims process started sooner.
2: Gather Documentation
Get all the papers you need to support your claim:
- Policy info: Share your policy number, effective dates, and contact details.
- Loss details: Explain when, where, and why the loss happened.
- Damage estimates: Get repair or replacement estimates from professionals.
- Medical records: Collect medical records if there are injuries.
- Other documents: Include anything else, like police reports, photos, or witness statements.
3: Submit the Claim
Send the completed claim form and papers to UFG Specialty. You can do this online, by mail, or by fax.
4: Claim Review and Processing
UFG Specialty will check your claim. They might ask for more info or send an adjuster to look into the loss and figure out the damages.
5: Claim Decision and Payment
Once the review is done, UFG Specialty decides if they cover your claim and how much they’ll pay. If your claim gets approved, you’ll get paid based on your policy terms.
Ratings
UFG Specialty Insurance Company gets good ratings from top consumer review sites:
- A.M. Best: A+ (Superior)
- J.D. Power: 4 out of 5 stars (from the 2023 Excess and Surplus Lines Insurance Customer Satisfaction Survey)
- Better Business Bureau: A+
Reviews
Customers generally like UFG Specialty Insurance Company. They appreciate the company’s fair prices, great service, and wide coverage options.
Complaints
Over the past three years, the Better Business Bureau has received 67 complaints about UFG Specialty. Most were about denied claims and customer service. But here’s the good part: UFG Specialty resolved 100% of these complaints.
Resolutions
UFG Specialty has a good record of fixing customer complaints. They also have a high claims resolution rate of 99%.
Summary Table
| Source | Rating |
|---|---|
| A.M. Best | A+ (Superior) |
| J.D. Power | 4 out of 5 stars better |
| r Business Bureau | A+ |
| BBB Complaints Resolved | 100% |
| Claims Resolution Rate | 99% |
Cancellations
You have the freedom to cancel your UFG Specialty Insurance Company policy whenever you want. Be aware that there might be fees for canceling. To cancel, call 1-800-895-6253 or go online to the company’s website.
Renewals
UFG Specialty Insurance Company policies automatically renew when they expire. If you prefer not to renew, you can cancel before the renewal date. You also have the option to modify your coverage or payment choices during the renewal process.
Benefits of Joining UFG Specialty Insurance Company
Joining UFG Specialty Insurance Company comes with many advantages to enhance your insurance experience and protect you from complex risks. Here are key benefits you’ll enjoy as a UFG Specialty customer:
- Expertise in Complex Risks: UFG Specialty focuses on ensuring complex risks outside the standard market. Their experienced team has deep knowledge in handling intricate risk profiles and creating tailored insurance programs to meet your specific needs.
- Broad Range of Coverage Options: UFG Specialty provides a variety of insurance products for different complex risks, including property and inland marine, commercial auto, garage and excess liability, professional liability, excess workers’ compensation, drone insurance, event insurance, and cyber liability insurance.
- Competitive Rates: UFG Specialty is committed to fair and competitive rates. They assess your risk profile carefully, ensuring you get comprehensive protection without overpaying.
- Exceptional Customer Service: Dedicated to exceptional service, UFG Specialty goes the extra mile. Their friendly representatives are ready to answer questions, offer guidance, and assist you throughout the insurance process.
- Strong Financial Strength: With an A.M. Best rating of A+ (Superior), UFG Specialty maintains a solid financial foundation. This strength ensures they can fulfill their obligations, giving you peace of mind and confidence in your coverage.
- Innovative Solutions: UFG Specialty continually seeks innovative solutions for complex risks. They use their expertise and market insights to develop customized insurance coverages that adapt to the evolving risk landscape.
- Commitment to Community: Actively involved in community support, UFG Specialty gives back to the areas it serves. This commitment reflects their social responsibility, making a positive impact on those in need.
FAQs – Frequently Asked Questions
- How can I contact UFG Specialty Insurance Company’s customer service?
- UFG Specialty Insurance Company provides multiple contact options, including a dedicated customer service helpline and online inquiry forms.
- What types of insurance products does UFG Specialty Insurance Company offer?
- The company offers a wide range of insurance products, catering to diverse needs such as [list specialties].
- Are there discounts available for policyholders?
- Yes, UFG Specialty Insurance Company provides various discounts and promotional offers. Details can be obtained from the company’s website or through customer service.
- How is the claims process at UFG Specialty Insurance Company?
- The claims process is designed to be straightforward. Policyholders can choose to file claims online or through traditional channels, with step-by-step guidance provided.
- Can I cancel or renew my policy with UFG Specialty Insurance Company online?
- Yes, both policy cancellations and renewals can be conveniently processed online through the company’s user-friendly portal.
Conclusion
UFG Specialty Insurance Company emerges as a reliable and customer-focused insurance provider. With a rich history, diverse product offerings, and a commitment to transparency, the company stands out in the competitive insurance landscape.
Choosing UFG Specialty Insurance Company means not just obtaining coverage but also gaining a partner dedicated to the well-being of its clients.
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