USAA Casualty Insurance Company, Texas(TX)| Overview, Services, Contacts, Financial Aspects, Claim Filing Process, Pros and Cons

What Makes USAA Casualty Insurance Company a Trusted Choice for Military Members and Their Families?

If you are looking for an insurance company that understands the unique needs and challenges of military members and their families, you might want to consider USAA Casualty Insurance Company.

USAA Casualty Insurance Company is a part of USAA, a leading provider of financial products and services for the military community.

USAA Casualty Insurance Company offers a wide range of insurance products, such as auto, home, renters, life, health, and business insurance. Straightaway lets explore what USAA Casualty Insurance Company is all about, what it does, and why you should choose it for your insurance needs.


What is USAA Casualty Insurance Company?

USAA Casualty Insurance Company is one of the operating companies of USAA, which stands for United Services Automobile Association.

USAA was founded in 1922 by 25 U.S. Army officers who joined together to insure one another.

Today, USAA serves more than 13 million members, including active duty, retired, and separated military personnel and their eligible family members.

USAA is headquartered in San Antonio, Texas, and has employees around the world.

USAA Casualty Insurance Company is a licensed provider of property and casualty insurance in all 50 states and the District of Columbia.

The company provides financial protection and peace of mind for its customers by offering innovative and excellent products and services.

The company’s mission is to facilitate the financial security of its members, associates, and their families by providing a full range of highly competitive financial products and services. The company’s values are expressed through its actions: service, loyalty, honesty, and integrity.


An image illustration of USAA Insurance Company
USAA Insurance Company: “USAA Insurance: Your Shield of Protection”
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USAA Casualty Insurance Company Overview and Leadership Team

USAA Casualty Insurance Company has a long history of serving its customers and communities since 1973.

The company was incorporated in Texas as a foreign for-profit corporation on April 3, 20003.

The company’s current CEO and President is Wayne S. Peacock, who joined the company in 1994 as an executive vice president.

He has over 30 years of experience in the financial services industry and has held various leadership positions in strategy, marketing, operations, and innovation.

The company’s Board of Directors consists of 11 members who are elected by the members. The board oversees the management and direction of the company and ensures that it operates in the best interests of its stakeholders.


USAA Casualty Insurance Company Market Share

USAA Casualty Insurance Company has a strong market presence in all 50 states and the District of Columbia.

The company has over 13 million members who trust the company for their insurance needs.

The company also has several service offices located in Arizona, Colorado, Florida, Georgia, Maryland, New York, North Carolina, Texas, Virginia, and Washington.


What are the USAA Casualty Insurance Company partnerships and affiliates?

USAA Casualty Insurance Company has established partnerships and affiliations with various organizations and businesses to enhance its products and services. Some of these include:


Armed Forces Insurance (AFI):

USAA Casualty Insurance Company has partnered with AFI to provide property insurance for military homeowners in states where AFI operates. AFI is a mutual insurer that was founded in 1887 by military leaders to protect the property of those who serve our nation.

American Legion:

USAA Casualty Insurance Company has partnered with American Legion to offer auto insurance discounts to American Legion members. American Legion is the nation’s largest wartime veterans service organization that advocates for veterans’ rights and benefits.

Association of Graduates (AOG):

USAA Casualty Insurance Company has partnered with AOG to offer auto insurance discounts to AOG members. AOG is the alumni association of the United States Air Force Academy that supports the academy’s mission and graduates.

Military Officers Association of America (MOAA):

USAA Casualty Insurance Company has partnered with MOAA to offer auto insurance discounts to MOAA members. MOAA is the nation’s largest association of military officers that advocates for a strong national defense and quality-of-life benefits for military members and their families.

National Military Family Association (NMFA):

USAA Casualty Insurance Company has partnered with NMFA to offer auto insurance discounts to NMFA members. NMFA is a nonprofit organization that supports military families through advocacy, education, and programs.

USAA Life Insurance Company:

This Company is a subsidiary of USAA that offers life, health, annuity, and credit insurance products. USAA Life Insurance Company has been in business since 1963 and has over $29 billion in assets and over $140 billion of life insurance in force.

Insight Into the Core Services Offered at USAA Casualty Insurance Company

USAA Casualty Insurance Company offers a wide range of insurance products for personal and business needs. Some of the types of insurance that the company offers are:

Auto Insurance:

USAA Casualty Insurance Company offers auto insurance that covers liability, collision, comprehensive, medical payments, uninsured/underinsured motorist, roadside assistance, rental reimbursement, and more.

The company also offers special packages for military members, such as accident forgiveness, deployment discounts, storage discounts, and vehicle storage protection.

Home Insurance:

USAA Casualty Insurance Company offers home insurance that covers dwelling, personal property, liability, loss of use, identity theft, water backup, and more.

The company also offers special packages for military homeowners, such as coverage for uniforms and military equipment, replacement cost coverage, and earthquake coverage.

Renters Insurance:

USAA Casualty Insurance Company offers renters insurance that covers personal property, liability, loss of use, identity theft, and more.

The company also offers special packages for military renters, such as coverage for uniforms and military equipment, replacement cost coverage, and earthquake coverage.

Life Insurance:

USAA Casualty Insurance Company offers life insurance that provides financial protection for the beneficiaries in case of the insured’s death.

The company offers term life whole life universal life and final expense insurance. The company also offers riders such as accidental death disability income and waiver of premium.

Health Insurance:

USAA Casualty Insurance Company offers health insurance that covers medical expenses for individuals and groups.

The company offers major medical short-term medical Medicare supplement and dental insurance. The company also offers wellness programs such as health screenings fitness discounts and health coaching.

Business Insurance:

USAA Casualty Insurance Company offers business insurance that covers property liability workers’ compensation commercial auto and more.

The company also offers special packages for specific industries such as contractors restaurants retailers manufacturers and more.

USAA Casualty Insurance Company Contact Information

USAA Casualty Insurance Company can be contacted through various channels depending on the purpose and preference of the customer.

Here are some of the basic contact information of the company:

Phone: 210-531-8722
Address: 9800 Fredericksburg Road, San Antonio, Texas 78288
Customer Service Contact: 800-531-8722
Email Address:

Operating Hours:

  • Monday-Friday: 7:00 a.m.-5:30 p.m. (CT)
  • Saturday: 8:00 a.m.-4:30 p.m. (CT)
    Fax: 800-531-8877

USAA also maintains a website ( offering comprehensive information about their products and services.

Customers can use the website to request quotes, find an agent, make payments, file claims, access their policies, and more.

Additionally, the company is active on various social media platforms such as Facebook, Twitter, LinkedIn, YouTube, and Instagram, providing updates and news for their customers.


Insights into USAA Casualty Insurance Company Financial Position

USAA Casualty Insurance Company has a strong financial position that reflects its stability and reliability as an insurance provider. Some of the financial details of the company are:

Premium Costs: The premium costs of USAA Casualty Insurance vary depending on the type of insurance, the coverage amount, the deductible, the policy term, the location, the risk factors, and other factors.

Customers can get a free quote from the company’s website or from an agent to find out how much they would pay for their insurance needs.

Payment Options: USAA Casualty Insurance offers various payment options for customers to pay their premiums conveniently and securely. Customers can pay online through their website or mobile app using their credit card or bank account.

Clients can as well pay by phone using their credit card or bank account. Customers can also pay by mail using their check or money order. Customers can also pay in person at any of the service offices or through their agent.

Discounts and Promotional Offers: USAA Casualty Insurance offers various discounts and promotional offers for customers to save money on their premiums.

Some of the discounts that the company offers are: multi-policy discount, safe driver discount, good student discount, defensive driving discount, anti-theft device discount.


USAA Casualty Insurance Company Financial Strengths

USAA Insurance Company stands as a paragon of financial stability and reliability within the insurance industry.

Renowned for its unwavering commitment to its policyholders, the company enjoys a stellar financial reputation, backed by impressive ratings and financial performance.

A++ (Superior) from A.M. Best: USAA Insurance Company proudly holds the coveted A++ (Superior) financial strength rating from A.M. Best.

This rating signifies not just financial strength, but a level of superiority that is rare in the industry. It reflects the company’s robust financial foundation, assuring policyholders that their claims will be met even in adverse circumstances.

Standard & Poor’s Accolades: According to Standard & Poor’s, USAA’s Property & Casualty (P&C) Group demonstrates remarkable strengths that set it apart from competitors.

It boasts an “extremely strong competitive position,” a well-recognized franchise, and dominant market presence, particularly among members of the U.S. military.

The company’s conservative investment strategy, coupled with “extremely strong liquidity,” showcases its financial prudence.

Furthermore, USAA’s P&C Group excels in terms of operating results, demonstrating “very strong” performance.

Capital adequacy is another bright feather in its cap, characterized as “extremely strong.” The company’s commitment to sound enterprise risk management is classified as “excellent,” further solidifying its status.

Impressive 2021 Financial Figures: In the fiscal year 2021, USAA Insurance Company reported substantial financial achievements.

Its revenue for the year reached an impressive $37.5 billion, while its net income stood at $3.3 billion3. These figures underscore the company’s remarkable financial performance and its ability to efficiently meet its financial obligations.

USAA Insurance Company’s outstanding financial strength, stellar ratings, and robust financial performance all contribute to its reputation as a reliable and trustworthy insurance provider.

Policyholders can rest assured that the company is well-equipped to deliver on its promises and provide secure insurance coverage.


USAA Casualty Insurance Claim Filing Process

When it comes to filing a claim with USAA Casualty Insurance Company, you have several convenient options at your disposal:

1. Call the USAA claims service: Dial 800-531-8722 and be prepared to provide your policy number. If you are filing a third-party claim, have the other driver’s policy number ready.


2. Utilize the USAA website: Visit, where you can either log in to your existing account or create one if you’re not a policyholder. From there, you can easily report your claim online and even upload photos of the damage.


3. Download the USAA mobile app: Opt for the USAA mobile app to handle your claim. You can file your claim, check its status, request a photo estimate, schedule repairs, and more.

Whichever option you choose, you will need to provide essential information about the accident, including:

  • The date, time, and location of the accident.
  • Names, contact details, and insurance information of other drivers and passengers involved.
  • Names and contact information of any witnesses or responding police officers.
  • A detailed description of the accident and how it occurred.
  • A comprehensive account of the damage to your vehicle and any injuries sustained by you or your passengers.

Once your claim is filed, USAA will assign a claims adjuster to review it and determine the coverage. The adjuster will reach out to discuss the claim’s specifics and address your inquiries.

Additionally, they will arrange an inspection of your vehicle, either through the mobile app’s photo estimation tool or by visiting a USAA-approved repair shop.

After the inspection, USAA will send you the payment, deducting your deductible. You can then decide whether to have your car repaired at your preferred shop or opt for a USAA-preferred shop for convenient repairs.

Pros and Cons of USAA Casualty Insurance Company

USAA Casualty Insurance Company, a well-established name in the insurance industry, offers a range of services to its customers. Like any insurance provider, it comes with its own set of advantages and disadvantages. Here, we’ve detailed some of the pros and cons to consider:


1. Reputation and Experience: USAA has earned a stellar reputation backed by nearly a century of experience in serving its customers. Its long-standing presence in the industry is a testament to its reliability and commitment.


2. Diverse Coverage Options: USAA provides a wide array of coverage options, catering to both individuals and businesses. This variety ensures that customers can find suitable insurance solutions that align with their specific needs.


3. High Ratings: The company boasts high ratings from reputable institutions such as A.M. Best and the Better Business Bureau (BBB). These ratings reflect its financial strength and stability, giving customers confidence in their choice.


4. Discounts Available: USAA offers several discounts, allowing policyholders to save on their insurance costs. These discounts can significantly reduce the overall premium, making it an attractive choice for cost-conscious consumers.


5. Strong Financial Stability: With its strong financial backing, USAA can provide reliable insurance coverage, even in challenging circumstances. This financial stability reassures customers that their claims will be paid promptly.


1. BBB Complaints: Some customers have filed complaints against USAA with the BBB. While the company maintains high ratings, these complaints indicate that not all customers may have a seamless experience.


2. Mixed Customer Feedback: Customer feedback is mixed, with both positive and negative comments. This suggests that the overall customer experience may vary.


3. Limited Coverage Area: USAA’s coverage is not available nationwide. This limitation means that potential customers residing outside the covered regions may need to consider alternative insurance providers.


4. No 24/7 phone claims Reporting: USAA does not offer around-the-clock phone claims reporting. This could be an inconvenience for customers who prefer immediate assistance at any time.


5. No Online Claims Reporting: Similarly, USAA does not provide an option for online claims reporting, which is now a common feature offered by many insurance companies.


6. No Claims Response Time Frame Promise: USAA does not specify a guaranteed time frame for processing and responding to claims. This lack of commitment may leave customers uncertain about the claim resolution timeline.


It’s essential to weigh these pros and cons carefully when considering USAA Casualty Insurance Company for your insurance needs.

Depending on your specific requirements and priorities, the advantages may outweigh the disadvantages, or vice versa.


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