USAA General Indemnity Company(Texas); Overview, Contacts, Claims, Services, Ratings, and Benefits

Founded in 1972, USAA General Indemnity Company (USAA GIC) is a part of USAA, the leading provider of insurance, investments, and banking products for U.S. military members, veterans, and their families.

USAA General Indemnity Company


USAA GIC aims to offer excellent insurance products and services at competitive prices, creating a sense of community and security for its members.


The core values of USAA GIC include:

  1. Service: Always prioritizing members and going beyond their expectations.
  2. Integrity: Acting honestly, fairly, and transparently in all interactions.
  3. Mutuality: Operating as a member-owned organization dedicated to members’ well-being.
  4. Financial Strength: Maintaining a strong financial position for long-term stability.
  5. Innovation: Continuously seeking improvements in products, services, and processes.

Lines of Business

USAA GIC provides various property and casualty insurance products:

Member Eligibility

USAA GIC products are exclusively available to eligible U.S. military members, veterans, and their families. Membership is determined by meeting specific service criteria.

Contact Details for USAA General Indemnity Company
Mailing Address:
USAA General Indemnity Company
9800 Fredericksburg Road
San Antonio, TX 78288
Phone Numbers:
– General Inquiries: 210-531-8722 or 800-531-8722
– Claims: 800-531-8100
– Auto Claims: Report a claim online or through the USAA app
– Other Options: Contact USAA through their online form or chat on the website
USAA Website:
Additional Resources:
– USAA General Indemnity Company License Information:
– USAA Contact Us Page:


Products and Services Offered by USAA General Indemnity Company

USAA General Indemnity Company (USAA GIC) gives members a variety of insurance products and services. They’re designed to meet members’ specific needs. Here’s a breakdown:

Personal Insurance
  • Auto Insurance:
  • Homeowners Insurance:
    • Standard homeowners insurance
    • High-value home insurance
    • Condo insurance
    • Renters Insurance
  • Personal Umbrella Insurance:
    • Adds extra liability coverage beyond your primary auto and homeowners policies.
  • Other Personal Insurance Products:
    • Flood insurance
    • Windstorm insurance
    • Cell phone protection
    • Pet insurance
    • Special event insurance
    • Surety bonds
    • Personal cyber insurance
Member-Owned Business Insurance
  • Commercial Auto Insurance:
  • Business Owners Policy (BOP):
  • Other Business Insurance Products:
  • Commercial Umbrella Insurance:
    • Provides extra liability coverage for businesses.

USAA General Indemnity Company

Premium Costs

Your USAA General Indemnity Company policy’s cost depends on a few factors:

  1. Type of Insurance:
  2. Coverage Level:
    • More coverage means a higher premium.
  3. Deductible:
    • A higher deductible lowers your premium but means more out-of-pocket if you file a claim.
  4. Driving Record:
  5. Location:
    • Urban areas may have higher premiums.
  6. Age:
    • Younger drivers pay more than older ones.
  7. Vehicle Type:
    • Fancy or high-performance cars have higher premiums.

Payment Options

USAA GIC offers different ways to pay your insurance premium:

  • Monthly through a bank account or credit card.
  • Annually for a discount.
  • Semi-annually (twice a year) for a discount.
  • One-time payment in full at the policy start.


Save money on your premium with USAA GIC’s discounts:

  • Multi-policy discount: Bundle auto and homeowners insurance.
  • Safe driver discount: Keep a clean driving record.
  • Good student discount: Full-time students with good grades.
  • Military discount: U.S. military members or veterans.
  • Paperless billing discount: Receive bills electronically.

Promotional Offers

sometimes they have promotions with discounts, coverage upgrades, and other incentives.

USAA General Indemnity Company: Ratings and Financial Strength

USAA General Indemnity Company (USAA GIC) consistently earns top ratings from independent financial agencies, highlighting its strong financial stability and commitment to policyholders. Here’s the breakdown:

Financial Strength Ratings:
  • A.M. Best: A++ (Superior)
  • S&P Global Ratings: Aa1 (Very Strong)
  • Moody’s Investors Service: Aa2 (Excellent)
  • Demotech, Inc.: A (Exceptional)
Other Ratings:
  • NAIC Complaint Index: 2.27 (much lower than the national average of 1.00)
  • J.D. Power Auto Insurance Customer Satisfaction Study: 4.4 out of 5 stars

These high ratings mean that USAA GIC is financially robust and can fulfill its commitments to policyholders. You can trust your insurance coverage will be reliable when you need it.

Factors behind USAA GIC’s high ratings

  1. Strong financial performance: USAA GIC is consistently profitable and has a solid track record of paying claims.
  2. Conservative underwriting: The company carefully assesses risks before issuing policies.
  3. Low-cost structure: Operating efficiently helps keep costs down.
  4. Excellent customer service: USAA GIC is renowned for its high-level customer service.

USAA General Indemnity Company

Filing a Claim with USAA General Indemnity Company

USAA GIC is known for its smooth and user-friendly claims process. If you need to file a claim, follow these steps:

  1. Report the Claim:
    • Online: Visit the USAA Claims Center here.
    • Mobile App: Use the USAA mobile app to report the claim.
    • Phone: Call USAA’s claims hotline at 800-531-8100.
  2. Gather Information:
    • Have your policy number and relevant policy details.
    • Provide incident details like date, time, and location.
    • If there’s a police report, have the report number.
    • Get estimates for damages if possible.
  3. Provide Information to USAA:
    • Follow prompts and answer questions accurately.
    • Upload photos or videos of the damage.
    • Share contact info for witnesses or others involved.
  4. Select Your Claim Service:
    • USAA Claims Adjuster: USAA will assign one for your case.
    • Direct Repair Network (DRN) Shop: Use a pre-approved USAA DRN shop for assessment and repairs.
    • Your Shop: Choose your repair shop, but you might pay upfront and seek reimbursement.
  5. Track Your Claim:
    • Check claim status online or through the USAA app.
    • Contact your claims adjuster directly for updates.
  6. Receive Payment:
    • Once approved, you’ll get payment.
    • Payment may come by check or direct deposit.

Benefits of Joining USAA General Indemnity Company

Joining USAA GIC comes with numerous advantages for eligible members:

  1. Competitive Rates and Discounts:
    • Affordable Premiums: USAA GIC consistently offers competitive rates.
    • Discounts: Enjoy multi-policy, safe driver, and military discounts.
    • Financial Strength: Count on long-term stability for your peace of mind.
  2. Superior Customer Service:
    • Dedicated Claims Adjusters: Get personalized attention with assigned claims adjusters.
    • 24/7 Availability: Customer service is available round-the-clock for your questions and needs.
    • High Customer Satisfaction: USAA GIC earns high marks in customer satisfaction surveys.
  3. Wide Range of Insurance Products:
    • Auto Insurance: Tailored coverage options to meet your needs.
    • Homeowners Insurance: Comprehensive coverage to protect your property.
    • Renters Insurance: Safeguard your belongings in case of covered events.
    • Life Insurance: Ensure your financial future and protect your loved ones.
    • Other Insurance Products: Options include motorcycle, boat, and umbrella insurance.
  4. Exclusive Membership Benefits:
    • Roadside Assistance: Access 24/7 assistance, including towing and battery jumps.
    • Discounts on Products and Services: Enjoy savings on car rentals, travel, and entertainment.
    • Financial Services: Explore banking, investing, and loan services to meet your financial goals.
    • Strong Community Connection: Join a community of military members, veterans, and their families.
  5. Online Account Management:
    • Manage Policies Easily: Handle payments, file claims, and review coverage online.
    • Access Information: View policy documents, billing statements, and claims history anytime.
    • Go Paperless: Receive bills and documents electronically for convenience and environmental friendliness.


1. Q: How can I file a claim with USAA General Indemnity Company?

2. Q: What discounts are available for USAA GIC members?

  • A: Members enjoy various discounts, including multi-policy, safe driver, and military discounts.

3. Q: What makes USAA GIC’s customer service superior?

  • A: USAA GIC provides dedicated claims adjusters, 24/7 availability, and consistently high customer satisfaction.

4. Q: What exclusive benefits come with USAA GIC membership?

  • A: Membership offers roadside assistance, discounts on products/services, a range of financial services, and a strong community connection.

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