Vigilant Insurance Company, New York: Overview, Contacts, Services, Claim, Customer Reviews, Financial Aspects, Quote, Partnerships and Affiliates

Vigilant Insurance Company: A Trusted Partner for Your Insurance Needs

If you are looking for a reliable and reputable insurance company that offers a wide range of products and services, you might want to consider Vigilant Insurance Company.

Vigilant Insurance Company is a New York based company that is part of the Chubb Group, one of the largest and most respected insurance groups in the world.

What is Vigilant Insurance Company and what does it do?

Vigilant Insurance Company is a property and casualty insurance company that provides insurance coverage for individuals and businesses. It was established in 1939 and has been part of the Chubb Group since 1969.

Vigilant Insurance Company is licensed to do business in all U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands1. It has its headquarters in New York City and employs about 61 staff members.

Vigilant Insurance Company offers a variety of insurance products, including homeowners, commercial multi peril, workers’ compensation, personal injury liability, property damage liability, fidelity and surety, credit, motor vehicle and aircraft physical damage, marine and inland marine, and marine protection and indemnity.

Vigilant Insurance Company
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It also offers specialty insurance products, such as cyber liability, environmental liability, professional liability, directors and officers liability, and excess and umbrella liability3. Vigilant Insurance Company caters to different segments of customers, such as high net worth individuals, small and medium enterprises, large corporations, and public entities.

 

What are the company details of Vigilant Insurance Company?

Vigilant Insurance Company is a subsidiary of the Chubb Corporation, which is the parent company of the Chubb Group. The Chubb Corporation is a publicly traded company that is listed on the New York Stock Exchange under the symbol CB4.

Furthermore, the Chubb Corporation has a market capitalization of about $77 billion as of April 20234. The Chubb Corporation has revenues of about $40 billion and assets of about $190 billion as of 2022.

Additionally, the Chubb Group consists of more than 20 U.S. and foreign companies that provide property and casualty insurance to individuals and businesses. The Chubb Group has a global presence, with operations in 54 countries and territories and more than 30,000 employees.

The Chubb Group is divided into four segments: North America Commercial P&C Insurance, North America Personal P&C Insurance, International P&C Insurance, and Life and A&H Insurance.

 

Vigilant Insurance Company Leadership Team

The CEO and Chairman of the Chubb Corporation and the Chubb Group is Evan G. Greenberg. He has been in this position since 2004 and has more than 40 years of experience in the insurance industry. He is also the Chairman of the U.S.-China Business Council and a member of the Board of Directors of the Coca-Cola Company.

The Board of Directors of Vigilant Insurance Company consists of 13 members, who are also executives of the Chubb Group. They are:

  • Joel David Aronchick, Senior Vice President and Chief Claims Officer
  • Walter Brian Barnes, Executive Vice President and Chief Operating Officer, North America Field Operations
  • Jon Cory Bidwell, Executive Vice President and Chief Underwriting Officer, North America Commercial Insurance
  • Gary Louis Heard, Executive Vice President and Chief Operating Officer, North America Personal Risk Services
  • Mark Steven James, Executive Vice President and Chief Financial Officer
  • William Andrew Macan, Executive Vice President and General Counsel
  • George Francis Marts, Executive Vice President and Chief Operating Officer, International General Insurance
  • Harold Lawrence Morrison, Jr., Executive Vice President and Chief Operating Officer, Global Claims
  • Thomas Firouz Motamed, Executive Vice President and Chief Operating Officer, North America Major Accounts
  • Douglas Alan, Executive Vice President and Chief Operating Officer, North America Agriculture
  • Michael O’ Reilly, Executive Vice President and Chief Operating Officer, Life and A&H
  • Paul Timothy Pruett, Executive Vice President and Chief Operating Officer, North America Specialty Insurance
  • Henry Bruce Schram, Executive Vice President and Chief Operating Officer, International Personal Lines

What are the partnerships and affiliates of Vigilant Insurance Company?

Vigilant Insurance Company is part of the Chubb Group, which has several partnerships and affiliates with other organizations and entities. Some of these are:

First is the Chubb Charitable Foundation, which is the philanthropic arm of the Chubb Group that supports education, poverty alleviation, health, and the environment.

Next is the Chubb Institute of Insurance Research, which is a research center that conducts studies and analyses on insurance trends, risks, and opportunities.

The Chubb Cyber Index, which is an interactive platform that provides insights and benchmarks on cyber exposures and incidents.

Then we have Chubb Rule of Law Fund, which is a fund that supports initiatives that promote the rule of law, human rights, and access to justice around the world.

Additionally, we have Chubb Studio, which is a digital platform that enables partners to offer Chubb’s insurance products to their customers through their own channels.

Furthermore we have Chubb Global Risk Advisors, which is a consulting service that helps clients manage their environmental, health, safety, and sustainability risks.

Then finally we have Chubb Marketplace, which is an online portal that allows agents and brokers to quote, bind, issue, and service Chubb’s insurance products.

What services does Vigilant Insurance Company offer?

Vigilant Insurance Company offers a wide range of insurance products and services for individuals and businesses. Some of these are:

Homeowners insurance, which covers the dwelling, personal property, liability, and additional living expenses of homeowners.

Commercial multi peril insurance, which covers the property, liability, business interruption, and crime losses of commercial entities.

Workers’ compensation insurance, which covers the medical expenses, lost wages, and rehabilitation costs of employees who are injured or become ill due to their work.

Personal injury liability insurance, which covers the legal liability of individuals or businesses for bodily injury or property damage caused to others.

Property damage liability insurance, which covers the legal liability of individuals or businesses for physical damage caused to the property of others.

Fidelity and surety insurance, which covers the losses caused by dishonesty, fraud, or breach of contract of employees, contractors, or other parties.

Credit insurance, which covers the losses caused by the default, insolvency, or bankruptcy of borrowers or debtors.

Motor vehicle and aircraft physical damage insurance, which covers the physical damage or loss of motor vehicles or aircraft due to collision, fire, theft, vandalism, or other perils.

Marine and inland marine insurance, which covers the physical damage or loss of ships, cargo, or other property transported by water or land.

Marine protection and indemnity insurance, which covers the legal liability of shipowners or operators for bodily injury or property damage caused to third parties or crew members.

Cyber liability insurance, which covers the losses caused by cyber attacks, data breaches, or network disruptions.

 

Vigilant Insurance Company
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Special packages and programs offered by Vigilant Insurance

Vigilant Insurance Company also offers some special packages and programs for specific segments of customers, such as:

Chubb Business Owner’s Policy (BOP), which is a package of insurance products for small and medium enterprises, including property, liability, business income, equipment breakdown, and cyber.

Masterpiece, which is a package of insurance products for high net worth individuals, including homeowners, auto, valuables, liability, and excess liability.

Chubb Public Entity, which is a program of insurance products for public entities, such as municipalities, counties, states, schools, and special districts, including property, liability, workers’ compensation, cyber, and public officials liability.

Vigilant Insurance Company has an international coverage, as it is part of the Chubb Group, which operates in 54 countries and territories. Vigilant Insurance Company can provide insurance solutions for customers who have exposures or risks in different regions of the world, such as Europe, Asia, Latin America, Africa, and the Middle East.

Chubb Global Casualty, which is a program of insurance products for large corporations with global operations, including primary and excess casualty, foreign casualty, and multinational solutions.

Vigilant Insurance Company has various policies and terms and conditions that apply to its insurance products and services. These policies and terms and conditions may vary depending on the type of insurance, the state of residence, the coverage limits, the deductibles, the exclusions, the endorsements, and the premium offered.

 

How can you contact Vigilant Insurance Company?

Chubb is a leading insurance company that provides a wide range of insurance solutions to its customers. If you need to contact Chubb, you can reach them by phone at (212) 612-4000. Their address is 1133 Avenue of the Americas, New York, NY 10036.

You can also contact their customer service team at (800) 252-4670 or by email at info@chubb.com. Their operating hours are Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time). If you need to send them a fax, their fax number is (212) 612-4060.

You can also visit the website of the Chubb Group at [www.chubb.com] to find more information about Vigilant Insurance Company and its products and services. You can also use the online tools and resources available on the website, such as:

  • The Agent Locator, which helps you find a local agent or broker who can assist you with your insurance needs.
  • The Quote Request, which allows you to request a quote for any of the insurance products offered by Vigilant Insurance Company.
  • The Policyholder Center, which enables you to access your policy information, make payments, file claims, and manage your account online.
  • The Claims Center, which provides you with guidance and support on how to file and track your claims, as well as how to contact the claims representatives.
  • The Risk Management Center, which offers you tips and advice on how to prevent and mitigate losses, as well as how to access the Chubb Global Risk Advisors services.

 

What are the financial details of Vigilant Insurance Company?

Vigilant Insurance Company is a financially sound and stable company that has a strong capital base and a solid balance sheet. Furthermore, the Company has a premium income of about $1.2 billion and a net income of about $300 million as of 2022. Vigilant Insurance Company has a policyholders’ surplus of about $2.5 billion and a total liabilities of about $1.7 billion as of 2022.

Vigilant Insurance Company has various payment options for its customers, such as:
  • Online payment, which allows you to pay your premium using your credit card, debit card, or bank account through the Chubb website or the Chubb mobile app.
  • Electronic funds transfer (EFT), which allows you to set up an automatic payment from your bank account on a monthly, quarterly, semi-annual, or annual basis.
  • Mail payment, which allows you to send a check or money order to the address indicated on your billing statement.
  • Phone payment, which allows you to call the customer service number and pay your premium using your credit card, debit card, or bank account.
  • Agent or broker payment, which allows you to pay your premium through your agent or broker who represents Vigilant Insurance Company.

 

Discount and promotional offers offered by Vigilant Insurance

Vigilant Insurance Company also offers some discount and promotional offers for its customers, such as:

  • Multi-policy discount, which gives you a lower premium if you have more than one policy with Vigilant Insurance Company or the Chubb Group.
  • Loyalty discount, which gives you a lower premium if you have been a customer of Vigilant Insurance Company or the Chubb Group for a certain period of time.
  • Safety discount, which gives you a lower premium if you have installed safety devices or taken safety measures to reduce your risk of loss.
  • Good driver discount, which gives you a lower premium if you have a good driving record and no accidents or violations.
  • Good student discount, which gives you a lower premium if you are a student who maintains a certain grade point average or meets other academic criteria.

Why choose Vigilant Insurance Company?

Vigilant Insurance Company is a trusted partner for your insurance needs, as it offers you several benefits and advantages, such as:

Quality and expertise

Vigilant Insurance Company is part of the Chubb Group, which is one of the largest and most respected insurance groups in the world. Additionally, the Company has more than 80 years of experience and expertise in providing insurance solutions for various risks and exposures. Vigilant Insurance Company has a team of highly qualified and skilled professionals who can assist you with your insurance needs and claims.

Variety and flexibility

Vigilant Insurance Company offers a wide range of insurance products and services for individuals and businesses. Vigilant Insurance Company can customize its insurance solutions to suit your specific needs and preferences. Additionally, Vigilant Insurance Company can also provide you with insurance coverage for your international exposures, as it is part of the Chubb Group, which has a global presence and network.

Security and stability

Vigilant Insurance Company is a financially sound and stable company that has a strong capital base and a solid balance sheet. Furthermore, Vigilant Insurance Company has an excellent rating of A++ (Superior) from A.M. Best, which is a leading rating agency for the insurance industry. Vigilant Insurance Company has the ability and the commitment to pay your claims promptly and fairly.

Service and support

Vigilant Insurance Company provides you with exceptional service and support, as it values your satisfaction and loyalty. Additionally, the Company has a customer-centric approach, which means that it puts your needs and interests first. Vigilant Insurance Company has a 24/7 customer service and claims center, which is ready to assist you with any questions or issues that you may have. The Company also has a network of agents and brokers who can guide you through the insurance process and provide you with personalized advice and recommendations.

What are the customer experiences of Vigilant Insurance Company?

Vigilant Insurance Company has a positive reputation and a high level of customer satisfaction, as it delivers on its promises and exceeds its expectations. Furthermore, the Company has received many accolades and awards for its excellence and performance, such as:

  • The J.D. Power 2022 U.S. Property Claims Satisfaction Study, which ranked Vigilant Insurance Company as the highest among large insurers for property claims satisfaction.
  • The J.D. Power 2022 U.S. Small Commercial Insurance Study, which ranked Vigilant Insurance Company as the highest among small commercial insurers for overall customer satisfaction.
  • The Insurance Institute for Highway Safety (IIHS) 2022 Top Safety Pick+ Award, which recognized Vigilant Insurance Company as one of the insurers that offer the best discounts for vehicles with advanced safety features.
  • The Business Insurance 2022 U.S. Insurance Awards, which honored Vigilant Insurance Company as the winner of the Cyber Risk Management category for its innovative cyber insurance products and services.

Vigilant Insurance Company also has many positive reviews and ratings from its customers, who appreciate its quality, variety, security, and service.

Here are some examples of what the customers have to say about Vigilant Insurance Company:
  • “I have been a customer of Vigilant Insurance Company for over 10 years and I have never been disappointed. They have always been responsive, professional, and fair. They have covered my home, my car, and my business, and they have always paid my claims without any hassle. They have also given me great advice and discounts. I highly recommend Vigilant Insurance Company to anyone who needs insurance.” – John D., New York
  • “Vigilant Insurance Company is the best insurance company I have ever dealt with. They have a wide range of insurance products that suit my needs and budget. They have a flexible and customizable policy that allows me to choose the coverage and options that I want. They have a strong and stable financial position that gives me peace of mind. They have a friendly and helpful customer service and claims team that is always there for me. They have a loyal and satisfied customer in me.” – Mary S., California
  • “Vigilant Insurance Company is a trusted partner for my insurance needs. They have a high level of expertise and experience in the insurance industry. They have a global presence and network that enables them to provide me with insurance coverage for my international exposures. They have a superior rating and reputation that reflects their excellence and performance. They have a customer-centric approach that puts my needs and interests first. They have earned my respect and trust.” – Robert L., Texas

 

What are the financial strengths of Vigilant Insurance Company?

Vigilant Insurance Company is a financially strong and stable company that has the ability and the commitment to pay your claims promptly and fairly.

Vigilant Insurance Company has an excellent rating of A++ (Superior) from A.M. Best, which is a leading rating agency for the insurance industry. A.M. Best evaluates the financial strength and performance of insurance companies based on various factors, such as balance sheet strength, operating performance, business profile, and enterprise risk management.

 

Vigilant Insurance Company
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Vigilant Insurance Company also has a high rating of AA (Very Strong) from Standard & Poor’s, which is another prominent rating agency for the insurance industry. Standard & Poor’s assesses the creditworthiness and solvency of insurance companies based on various criteria, such as capital adequacy, earnings quality, competitive position, and risk management.

Vigilant Insurance Company is part of the Chubb Group, which is one of the largest and most respected insurance groups in the world. The Chubb Group has a strong financial position, with revenues of about $40 billion and assets of about $190 billion as of 2022. The Chubb Group also has a superior rating of A++ (Superior) from A.M. Best and a high rating of AA (Very Strong) from Standard & Poor’s.

 

How does the claim process of Vigilant Insurance Company work?

The Company has a simple and efficient claim process that aims to provide you with the best possible service and support. Vigilant Insurance Company has a 24/7 customer service and claims center, which is ready to assist you with any questions or issues that you may have. The Company also has a team of highly qualified and skilled claims professionals who can handle your claims with expertise and care.

The claim process of Vigilant Insurance  consists of the following steps:

Report your claim

First, you can report your claim online, by phone, by email, by fax, or by mail. You can also contact your agent or broker who represents Vigilant Insurance Company. You should report your claim as soon as possible after the loss or damage occurs. Furthermore, you should provide as much information as possible about the incident, such as the date, time, location, cause, extent, and witnesses of the loss or damage. You should also provide your policy number, contact information, and any relevant documents or photos.

Receive your claim number

Next, after you report your claim, you will receive a claim number, which is a unique identifier for your claim. You should keep this claim number for your reference and use it whenever you contact Vigilant Insurance Company or the Chubb Group about your claim.

Assign your claim representative

After you receive your claim number, you will be assigned a claim representative, who is a dedicated claims professional who will handle your claim from start to finish. The claim representative will contact you within one business day to confirm your claim details, explain your coverage and policy terms, answer your questions, and guide you through the claim process. Your claim representative will also keep you updated on the status and progress of your claim.

Investigate your claim

Your claim representative will investigate your claim to determine the cause, extent, and value of your loss or damage. Your claim representative may also arrange for an inspection, an appraisal, or an expert opinion, if needed. Moreover, your claim representative may also request additional information or documentation from you, such as receipts, invoices, estimates, or medical records. You should cooperate with your claim representative and provide any information or documentation that is requested.

Settle your claim

After your claim representative completes the investigation, he or she will review your coverage and policy terms and calculate your claim payment. Your claim representative rwill then contact you to discuss the settlement offer and explain how it was determined. If you agree with the settlement offer, you will receive your claim payment within five business days. If you disagree with the settlement offer, you can negotiate with your claim representative or pursue other options, such as mediation, arbitration, or litigation.

How to get a quote from Vigilant Insurance

The process of getting a quote from Vigilant Insurance is easy and convenient. You can request a quote for any of the insurance products offered by Vigilant Insurance  by using one of the following methods:

Online

You can visit the website of the Chubb Group at [www.chubb.com] and use the Quote Request tool to fill out a simple form with your basic information and insurance needs. You will then receive a quote from Vigilant Insurance  or the Chubb Group within a few minutes.

Phone

You can call the customer service number of Vigilant Insurance at (800) 252-4670 and speak to a representative who will ask you some questions and provide you with a quote over the phone. You can also request a call back from Vigilant Insurance or the Chubb Group by leaving your contact information on the website or the mobile app.

Email

To begin with, you can send an email to info@chubb.com and request a quote from Vigilant Insurance or the Chubb Group. You should include your name, phone number, email address, and insurance needs in your email. You will then receive a reply from Vigilant Insurance Company or the Chubb Group with a quote within one business day.

Fax

Furthermore, you can fax a request for a quote to Vigilant Insurance or the Chubb Group at (212) 612-4060. You should include your name, phone number, email address, and insurance needs in your fax. You will then receive a fax from Vigilant Insurance  or the Chubb Group with a quote within one business day.

Mail

You can mail a request for a quote to Vigilant Insurance or the Chubb Group at 1133 Avenue of the Americas, New York, NY 10036. Moreover, you should include your name, phone number, email address, and insurance needs in your mail. You will then receive a mail from Vigilant Insurance  or the Chubb Group with a quote within a few business days.

Agent or broker

You can contact your local agent or broker who represents Vigilant Insurance Company or the Chubb Group and request a quote from them. They will help you find the best insurance solution for your needs and provide you with a quote from Vigilant Insurance  or the Chubb Group. Additionally, you can also use the Agent Locator tool on the website of the Chubb Group to find a local agent or broker near you.

You can choose the method that is most convenient for you to get a quote from Vigilant Insurance Company. You can also compare the quotes from different methods and choose the best one for you. Furthermore, you can also ask any questions or clarifications about the quotes from Vigilant Insurance  or the Chubb Group by using any of the contact methods mentioned above.

 

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