Wausau General Insurance Company, Wisconsin: Overview, Contacts, Services, Financial Aspects, Customer Satisfaction, Claim Process, Renewal and Cancellation Policy

Wausau General Insurance Company: A Trusted Partner for Your Insurance Needs

If you are looking for a reliable and reputable insurance company that offers a wide range of products and services, you might want to consider Wausau General Insurance Company.

Wausau General Insurance Company is a mutual association life insurance company based in Wausau, Wisconsin. It has been in the insurance business since 1920, and has a long history of providing quality insurance solutions to individuals, families, and businesses.

 

Wausau General Insurance Company
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Company Details

Wausau General Insurance Company is a subsidiary of Liberty Mutual Insurance Group, one of the largest and most diversified global insurers in the world.

Additionally, Wausau General Insurance Company operates under the leadership of J. Stanley Hoffert, the principal of the company.

Furthermore, Wausau General Insurance Company has a market share of 0.01% in the US life insurance industry, and has assets of $232.5 million as of 20203.

 

Partnership and Affiliates

Wausau General Insurance Company has partnered with various businesses and organizations to offer its customers more benefits and options. Some of its partners and affiliates include:

To begin with is Wausau Benefits: A leading provider of employee benefits administration and health care management services.

Next, we have Wausau Signature Agency: A network of independent agents and brokers that offer Wausau General Insurance Company products and services to their clients.

Wausau Underwriters Insurance Company: A property and casualty insurance company that offers commercial and personal insurance products, such as auto, home, and business insurance.

Wausau Business Insurance Company: A specialty insurance company that offers niche insurance products, such as professional liability, cyber liability, and environmental liability insurance.

Services Offered by Wausau General Insurance

Wausau General Insurance Company offers a variety of insurance products to meet the diverse needs of its customers.

Some of the types of insurance that the company offers are:

Life Insurance: Wausau General Insurance Company offers term life, whole life, and universal life insurance policies that provide financial protection and peace of mind to the policyholders and their beneficiaries.

Additionally, the company also offers special packages, such as the Wausau Advantage Plan, which combines life insurance with disability income and accidental death and dismemberment benefits.

Annuities: Wausau General Insurance Company offers fixed and variable annuities that provide a steady stream of income to the annuitants during their retirement years. Furthermore, the company also offers international coverage, as it has a branch in Bermuda that offers annuities to non-US residents.

Group Insurance: Wausau General Insurance Company offers group insurance products to employers and associations that want to provide insurance benefits to their employees or members. To add to that, the company offers group life, disability, dental, vision, and accident insurance, as well as voluntary benefits that the employees or members can choose to purchase.

Contact Information

If you want to contact Wausau General Insurance Company, you can use the following information:

Category Information
Phone (715) 842-6007
Address 2000 Westwood Drive, Wausau, WI 54401-7802
Customer Service (800) 435-4401
Email customerservice@wausaugeneral.com
Operating Hours Monday-Friday, 8:00 AM – 5:00 PM (Central Time)
Fax (715) 848-2717

Wausau General Insurance Financial Details

Wausau General Insurance Company strives to offer competitive and affordable insurance products to its customers. Some of the financial details that the company provides are:

Premium Costs: The premium costs of the insurance policies vary depending on the type, amount, and duration of the coverage, as well as the age, health, and lifestyle of the insured. The company offers online quotes and calculators to help customers estimate their premium costs.

Payment Options: The company offers various payment options to suit the preferences and convenience of the customers. The customers can choose to pay their premiums monthly, quarterly, semi-annually, or annually, and can use different methods, such as check, credit card, electronic funds transfer, or payroll deduction.

Discount and Promotional Offers: The company offers various discounts and promotional offers to attract and retain customers. Some of the discounts and offers that the company offers are:

Multi-policy Discount: The customers can save up to 15% on their premiums if they purchase more than one policy from the company.

Loyalty Discount: The customers can save up to 10% on their premiums if they renew their policies with the company for more than five years.

Referral Program: The customers can earn up to $100 in gift cards if they refer their friends and family to the company.

Why Choose Wausau General Insurance Company?

Wausau General Insurance Company is a trusted partner for your insurance needs because:

It has a long and solid reputation: The company has been in the insurance business for more than 100 years, and has a proven track record of delivering quality insurance solutions to its customers.

It has a strong financial strength: The company has a stable and secure financial position, and has an A+ rating from A.M. Best, a leading rating agency for the insurance industry.

Wausau General Insurance Company
Photo Courtesy: istockphoto.com

 

It has a wide range of products and services: The company offers a variety of insurance products and services to meet the diverse needs of its customers, and also offers special packages and international coverage .

It has a customer-centric approach: The company values its customers and strives to provide them with excellent customer service, flexible payment options, and generous discounts and offers .

Customer Experience

Wausau General Insurance Company has received positive feedback and reviews from its customers, who have praised the company for its:

Professional and friendly staff: The customers have appreciated the professionalism and friendliness of the company’s staff, who have been helpful, courteous, and knowledgeable.

Easy and fast claim process: The customers have commended the company for its easy and fast claim process, which has been hassle-free, efficient, and fair.

Competitive and affordable rates: The customers have lauded the company for its competitive and affordable rates, which have been lower than other insurance companies in the market.

Some of the testimonials that the customers have given are:

“I have been a customer of Wausau General Insurance Company for over 10 years, and I have never had any issues with them. They have always been responsive, helpful, and honest. Their rates are reasonable, and their coverage is comprehensive. I would highly recommend them to anyone looking for a good insurance company.”

“Wausau General Insurance Company is the best insurance company I have ever dealt with. They have a great customer service team, who are always friendly and helpful. Additionally, they have a simple and quick claim process, which is very convenient and fair. They have a wide range of products and services, which suit my needs and budget. I am very satisfied with them, and I will continue to do business with them.”

 

Financial Strengths

Wausau General Insurance Company has a strong financial position, which reflects its ability to meet its obligations and commitments to its customers, partners, and stakeholders. Some of the indicators of the company’s financial strengths are:

Assets: The company has assets of $232.5 million as of 2020, which shows its financial stability and security.

Revenue: The company has revenue of $232.5 million as of 2020, which shows its financial growth and profitability.

Rating: The company has an A+ rating from A.M. Best, which shows its financial strength and creditworthiness.

Claim Process

Wausau General Insurance Company has a simple and easy claim process, which allows its customers to file and track their claims online, by phone, or by mail. The company aims to process and settle the claims as quickly and fairly as possible. The steps of the claim process are:

File a claim: The customers can file a claim online through the company’s website, by calling the company’s toll-free number, or by mailing the claim form to the company’s address.

Track a claim: The customers can track the status of their claim online through the company’s website, by calling the company’s toll-free number, or by contacting their agent or broker.

Receive a decision: The company will review the claim and the supporting documents, and will make a decision within a reasonable time. The company will notify the customers of the decision by phone, email, or mail.

Receive a payment: If the claim is approved, the company will issue a payment to the customers or their beneficiaries by check, direct deposit, or wire transfer.

 

How to File a Claim

If you want to file a claim with Wausau General Insurance Company, you will need to follow these steps:

Gather the necessary information: First, you will need to have the following information ready before filing a claim:

  • Policy number: This is the number that identifies your insurance policy with the company.
  • Claim details: This includes the date, time, location, and description of the event that caused the loss or damage.
  • Personal information: This includes your name, address, phone number, email address, and relationship to the insured or the beneficiary.
  • Supporting documents: This includes any documents that can prove your claim, such as medical records, police reports, receipts, invoices, photos, videos, etc.

Choose a method to file a claim: Additionally, you can choose one of the following methods to file a claim with the company:

  1. Online: First, you can file a claim online through the company’s website, which is the fastest and easiest way. You will therefore need to create an account or log in to your existing account, and then follow the instructions to fill out the claim form and upload the supporting documents. Additionally, you can also track the status of your claim online through your account.
  2. Phone: Furthermore, you can file a claim by phone by calling the company’s toll-free number, which is (800) 435-4401. You will therefore need to provide the necessary information to the customer service representative, who will guide you through the claim process. Furthermore, you can also track the status of your claim by phone by calling the same number and providing your claim number.
  3. Mail: You can file a claim by mail by downloading and printing the claim form from the company’s website, or requesting a copy by phone or email. You will also need to fill out the claim form and attach the supporting documents, and then mail them to the company’s address, which is: Wausau General Insurance Company Claims Department 2000 Westwood Drive Wausau, WI 54401-7802

 

 

Wausau General Insurance Legal and Compliance Information

Wausau General Insurance Company is a licensed and regulated insurance company that complies with the laws and regulations of the states and countries where it operates. Some of the legal and compliance information that the company provides are:

Privacy Policy: The company respects the privacy of its customers and protects their personal and financial information. The company’s privacy policy explains how the company collects, uses, shares, and safeguards the information that the customers provide to the company, and how the customers can access, update, or delete their information.

Terms and Conditions: The company’s terms and conditions outline the rights and responsibilities of the customers and the company when they enter into an insurance contract. The terms and conditions include the coverage, exclusions, limitations, and conditions of the insurance policy, as well as the payment, cancellation, renewal, and claim procedures.

Licenses and Certificates: The company holds the licenses and certificates that are required to operate as an insurance company in the states and countries where it offers its products and services. The customers can verify the company’s licenses and certificates by contacting the relevant insurance authorities or visiting their websites.

Wausau General Renewals and Cancellations Policy

Wausau General Insurance Company has a simple and flexible renewal and cancellation policy, which allows its customers to renew or cancel their insurance policies with ease. The renewal and cancellation policy includes the following:

Policy Renewal Process

The company will send a renewal notice to the customers before their policy expires, which will include the renewal premium, the renewal date, and any changes to the policy terms and conditions.

The customers can choose to renew their policy by paying the renewal premium before the renewal date, or by contacting the company or their agent or broker to make any changes or adjustments to their policy. The customers can also choose not to renew their policy by notifying the company or their agent or broker before the renewal date.

Cancellation Policy and Fees

The customers can cancel their policy at any time by contacting the company or their agent or broker, and providing a written notice of cancellation.

The company will therefore refund any unused premium to the customers, minus any cancellation fees or charges that may apply. Furthermore, the cancellation fees or charges vary depending on the type and duration of the policy, and the reason for cancellation. The company will also provide the customers with a cancellation confirmation and a refund receipt.

 

Grace Periods

To begin with, the company offers grace periods to the customers who fail to pay their premiums on time, which are periods of time during which the customers can pay their overdue premiums without losing their coverage or incurring any penalties.

Additionally, the grace periods vary depending on the type and frequency of the premium payments, and the state or country where the policy is issued. The company will notify the customers of the grace periods and the consequences of non-payment in the policy documents and the premium notices.

 

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